WHERE ARE YOU LOCATED?
Our 290 facility is located 10 miles southwest of downtown Austin on Highway 290 W, about three miles past the “Y” in Oak Hill where 290 and 71 split. Coming from Austin, we are located on the right side of the Highway just past Circle Drive (where Senor Buddy’s is located).
Our South Lamar facility is located just 2 miles south of downtown, just south of Manchaca. We are in the same center as Kerbey Lane Cafe and Torchy’s Tacos.
HOW IS HAPPY MAILMAN DIFFERENT FROM OTHER BOARDING FACILITIES?
WHAT IS REQUIRED FOR MY DOG TO STAY AT HAPPY MAILMAN?
Happy Mailman boarding and daycare requirements are as follows:
- All dogs must pass an evaluation to ensure they play well with other dogs and people.
- All dogs must be at least 3 months old to give them enough time to build up their immune system.
- All vaccinations – Rabies, DHLPP, and Bordetella* – must be current. Please have your vet fax shot records prior to your dog’s evaluation. Self administered shots, such as those purchased from Tomlinson’s, are not an acceptable form of vaccination.
- Pets 7 Months or older must be spayed or neutered.
- We highly recommend making reservations to hold a spot for your dog!
Please make sure your vaccinations are current prior to your next reservation. Current flea and heartworm prevetion is required at all times.
*Bordetella (kennel cough) must be current or updated at least 2 days prior if administered intranasally and at least 5 days if administered with a needle, to take into account the incubation period to allow the vaccination to take effect.
WHAT KIND OF DOGS OR BREEDS DO YOU ACCEPT FOR DOG DAY CARE AND BOARDING?
We do not breed discriminate at Happy Mailman; however, an open play environment is not suitable for all dogs. Dogs staying with Happy Mailman must first complete an interview so we can evaluate how they interact with other dogs. All dogs must be over 3 months old, be spayed or neutered (if they are over 7 months of age), and be current on vaccinations. Unfortunately we are unable to accept dogs that show aggression towards other dogs or people that cannot be redirected into appropriate playtime behavior.
WHEN CAN I DROP OFF AND PICK UP MY DOG(S)?
Doggy daycare customers can drop off their dogs between 7am and 10am in the morning and pick them up between 4pm and 6:30pm in the evening. Saturday drop off is 8am to 10am and pickup between 4pm and 6pm. We do not have daycare on Sundays, but have office hours from 4pm to 6:30pm for overnight boarders.
Boarding customers can drop off and pick up their dogs during either morning or afternoon office hours, whatever is more convenient for you.
WHEN AND WHAT WILL MY DOG(S) BE FED?
Happy Mailman dogs are fed up to twice a day, in the late morning and again in the evening before bedtime. If your dog has a sensitive stomach or is a newcomer to Happy Mailman, we encourage you to bring your pet’s own food to help protect against stomach upset. Please be sure to label your food and feeding amounts (many of our customers use pre-portioned baggies).
If you do not bring your pet’s regular food, we will feed your dog our dry 4Health 100% grain free dog food at $2 per night per dog.
WHAT HAPPENS IF MY PET IS INJURED OR BECOMES ILL?
DO YOU OFFER DISCOUNTED RATES FOR MULTIPLE DOGS?
MAY I LEAVE TOYS OR BEDDING WITH MY DOG?
WHAT IF I NEED TO CANCEL OR CHANGE A RESERVATION?
Happy Mailman prides itself on flexibility. We will never charge you for a reservation change or cancellation for a non-holiday visit, and you only pay for actual nights stayed. Thus, if you book a stay until Sunday and come back early for a Saturday pickup, you will not be charged for Saturday night.
During holidays, we take a 50% deposit to hold your reservation. We reserve the right to charge you for 100% of your stay during holidays if you do not cancel at least seven days prior to your drop off date.
You will never be charged a fee for cancelling or changing a doggy daycare reservation.